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                  Refunds, Returns, And Exchanges

                  Refunds, Returns, And Exchanges
                  Thank you for shopping at TEECURENT! Our online shop provides unique geeks' products from our independent designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customer satisfaction.

                  If you are not entirely satisfied with your purchase. Please don't hesitate to contact us at support@teecurent.com, we will try our best to meet your request.

                  Return Policy

                  If you receive the product and find the following conditions, please contact us to process it in time. Including but not limited to broken, stained, deformed, printing blurred.

                  How to return or exchange?

                  Step 1. If you have a product to return or exchange, please contact our customer service first via email within 30 days of receiving the product. Contact us at support@teecurent.com

                  Step 2. You must email us a picture showing the problem/defect after submitting the return request online.

                  Step 3.  If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

                  -Items must be completely unworn, undamaged, unstained, unscented, and be in their new, original, perfect condition with all original tags and packaging intact.

                  -DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING AND RECEIPT. KEEP CLEAN AND UNSTAINED. Items should be neatly folded and carefully packed. Items in disheveled condition, or with stains, visible wear or with tags cut/removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.

                  -We strictly cannot accept any return, exchange or replacement requests after 30 days from delivery. Return packages must be dropped off with the return shipping carrier within 7 days after a return label has been provided, otherwise the return will not be accepted and no refund will be issued.

                  -Please ship items back in original packaging; do not use oversized boxes.

                  -Returns cannot be processed without prior return authorization through our Returns Portal or by email at support@teecurent.com. Returns shipped to us without prior authorization are not eligible for refund, exchange or store credit, not eligible for dispute or charge back, and may not be shipped back to the customer except in special circumstances at the customer's expense.

                  -TEECURENT is not responsible for lost/missing/stolen packages once they are marked as delivered by the shipping carrier, and orders will not be re-sent or refunded.

                  -Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.

                  -Please note orders that are returned back to us due to the wrong shipping address being entered for the order, attempted deliveries, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, any shipping charges will not be refunded. We cannot accept responsibility for packages not received due the wrong shipping address being entered for the order.

                  Fast refund: We will issue a refund to your original payment method within a week.

                  Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored. The mailing address will be provided by mail after submitting the application.

                  Exchange policy:

                  All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

                  Order Cancellation

                  Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. We will NOT accept an order cancellation request if the order has already been shipped.

                  Contact us

                  If you have further questions / issues, please don't hesitate to contact us at support@teecurent.com.

                  What is neoprene?

                  Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

                  Why does StrideOn use neoprene in its products?

                  We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

                  Is neoprene waterproof?

                  Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

                  Is neoprene easy to clean?

                  Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

                  Does neoprene provide padding or protection for my belongings?

                  Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

                  How does neoprene feel to the touch / against my skin?

                  Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

                  Do StrideOn shoes with neoprene or other materials provide arch support?

                  Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

                  Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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