GET 10% OFF OVER $79 [CODE:TT10]
        Free Shipping over $59
            GET 10% OFF OVER $79 [CODE:TT10]
                Free Shipping over $59

                  SHIPPING POLICY

                  We deliver worldwide with reliable and efficient shipping options

                  OUR SHIPPING MISSION
                  Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

                  DELIVERY TIME FRAME
                  The time frame of an order delivery is divided into two parts:

                  PROCESSING TIME
                  3-5 Business Days

                  SHIPPING TIME
                  5-10 Business Days

                  SHIPPING TIMES BY LOCATION
                  Shipping Location    Processing Time    Shipping Time
                  United States    3-5 Business Days    5-10 Business Days
                  Canada/New Zealand    3-5 Business Days    10-17 Business Days
                  UK, EU Countries, Australia, Israel    3-5 Business Days    5-10 Business Days
                  Norway    3-5 Business Days    17-20 Business Days
                  Mexico    3-5 Business Days    12-17 Business Days
                  SHIPPING METHODS
                  STANDARD SHIPPING
                  Reliable delivery with tracking

                  $9.99

                  FREE SHIPPING
                  For orders over $69.99

                  FREE

                  SHIPPING COUNTRIES
                  We can ship to most countries and regions worldwide, including:

                  Australia
                  Portugal
                  Italy
                  Denmark
                  Netherlands
                  Belgium
                  United States
                  Hungary
                  Norway
                  Japan
                  Spain
                  Ireland
                  Canada
                  Sweden
                  France
                  Poland
                  Israel
                  Germany
                  Singapore
                  United Kingdom
                  Thailand
                  Malaysia
                  Vietnam
                  Indonesia
                  New Zealand
                  Switzerland
                  Turkey
                  Mexico
                  Kazakhstan
                  Taiwan
                  Bulgaria
                  Belarus
                  Czech Republic
                  India
                  Pakistan
                  Sri Lanka
                  Argentina
                  Oman
                  Uzbekistan
                  Philippines
                  Croatia
                  Finland
                  TAXES & DUTIES
                  IMPORTANT INFORMATION
                  For most countries, you do not need to pay for importing fees, duties, or VAT (Value Added Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada), you may need to pay duties or VAT according to the corresponding levying rules.

                  What is neoprene?

                  Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

                  Why does StrideOn use neoprene in its products?

                  We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

                  Is neoprene waterproof?

                  Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

                  Is neoprene easy to clean?

                  Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

                  Does neoprene provide padding or protection for my belongings?

                  Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

                  How does neoprene feel to the touch / against my skin?

                  Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

                  Do StrideOn shoes with neoprene or other materials provide arch support?

                  Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

                  Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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